CUSTOMER SERVICEContact our Customer Service if you need any further assistance.
Email : CustomerService@Kerastase-usa.com / Phone : 1-877-254-9949
Sales TaxKindly note that as of October 1, 2007, all orders shipped from Kerastase-usa.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
Maximum Purchase PolicyProducts ordered by phone, or e-commerce are not for resale. As such, we reserve the right to limit per item order quantities to 3 per product, per size, per day.
Payment OptionsKerastase accepts American Express, MasterCard, and Visa. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call 1-877-254-9949.
In the event your credit card is declined, Kerastase will inform you of this event and request a new credit card number. Please provide Kerastase with your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order.
As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you call us directly at 1-877-254-9949 with your credit card information.