Customer Service

As the novel Coronavirus (COVID-19) is now affecting all of us across the U.S. and beyond, our thoughts are with our devoted community of hairdressers, salons, consumers and their families at this challenging time. Please be assured that we are taking precautions to keep our teams and customers safe and healthy.

Professional care is at the core of our brand values, and we are here to support our
community as we navigate the new normal over the coming weeks together. If you feel the time is not right to visit your local salon for a hair service, we encourage you to
consider purchasing a gift card to use for a future service to help support a small business today. These small gestures can make a big impact. A link to our salon
locator can be found here to support a local salon.

find a salon

Do not forget about the importance of self-care, especially in times of uncertainty and stress. We recognize that you may prefer shopping from the comfort of your home, so we want to ensure that our online shopping process is seamless and you can get your
products as safely and easily as possible. As always, our online diagnostic tool is available to help guide you in choosing the right hair care routine, and you can also contact our customer care experts by phone or through live chat for more assistance. In addition,
we are offering free shipping for all online orders through March 31, 2020.

 

Thank you for being a valued part of the Kérastase Club. We wish you and your loved ones good health, and know we will get through this together.

Sincerely, Kérastase


 

NOTE:

Please be assured we are monitoring the outbreak closely and are taking ongoing actions to keep everyone safe.

 

Warehousing & Packaging

Following state and local guidance, we’re taking enhanced precautions across our supply chain and asking our third-party partners to do the same. This includes sanitation and increased workplace cleansing at our distribution facilities, actively encouraging sick employees to stay home, and enforcing healthy hygiene habits in the workplace. 

3rd Party Delivery

We’re working closely with our shipping partners who are following guidance from the World Health Organization and are conducting detailed employee awareness campaigns about COVID-19 to stay safe and prevent further spread.

Product Safety

All Kérastase products sold follow strict quality control measures to ensure consumer safety. This includes packaging that seals and protects the product from external contamination.

 

Please do not hesitate to contact us for more information.