Customer Service Shipping Policy
Information about Shipping
Shipping Methods and Rates
Our shipping carrier is UPS. UPS does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes.
APO/FPO and PO Box orders will be shipped via US Postal Service Priority Mail, please allow 6 to 8 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to these locations (see Restricted Products below for a complete list).
Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 6 to 8 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to Alaska and Hawaii using USPS Priority Mail (see Restricted Products below for a complete list). Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.
We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).
Standard UPS Shipping Charges
- Ground* - $5.00
- 2nd Day - $15.00
- 3rd Day - $10.00
- Overnight - $20.00
*Please allow 7-10 business days for the processing and shipping of an order.
Standard USPS Shipping Charges
- Priority - $5.95
If an order contains one of these products, the entire shipment must ship by ground. Additionally, these products cannot be shipped at all to Alaska, Hawaii, APO/FPO locations and PO Boxes.
- Bain Force Architecte
- Elixir Ultime Rose Millénaire
- Nutritive Holiday Gift Set
- Fibre Architecte
- Intensive Scalp Treatment
- Lotion Densitive GL
- Sérum Oléo-Relax
Kérastase is pleased to offer free standard shipping to My Kérastase members for orders totaling $100 or more.
We regret that we do not ship outside the U.S. at this time.
Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact a Kérastase Customer Representative at 1-877-254-9949 or email us at Customer Service.
Multiple Ship to Addresses
Currently, Kerastase-usa.com does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.