Customer Service

Contact Us

For questions about your order, please contact a Kérastase Customer Representative Mon-Fri 9:00 AM to 6:00 PM EST at 1-877-254-9949.

Live chat with our online experts upon availability Mon-Fri 9:00 AM to 6:00 PM EST.

Email customer service 24/7 at and we will reply to your emal within 48 hours.

If you are looking for a Kerastase Consultant Salon, please use our Salon Locator to find a salon near you.

If you have other thoughts, concerns, comments or suggestions, please feel free to share them by filling out the form below.

For U.S. consumers only. At L’Oreal, we care about your privacy. If you have questions or concerns about how we use your information, you may review U.S. Privacy Policy here. Non-US consumers should visit the country website serving their region.
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