Shipping & Delivery

Shipping Methods and Rates

Please note: Any dates provided on-site and in other marketing communications are to be used as guidance only. Kerastase does not guarantee order delivery dates and is not responsible for carrier processing delays. All Kerastase-usa.com orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier.

Our shipping carrier does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes.

APO/FPO and PO Box orders will be shipped via US Postal Service Priority Mail, please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to these locations (see Restricted Products below for a complete list).

Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to Alaska and Hawaii using USPS Priority Mail (see Restricted Products below for a complete list). Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.

We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).

Shipping Charges:*

Ground - $8.99
2 Day - $15.00
Next Day $23.00
*Please allow 1- 4 days for processing on all orders.

Kérastase Rewards Loyalty Members receive free Ground Shipping with all orders. Non-Members receive free Ground Shipping on orders $99+.

Shipping Regulation Products (applies to travel sizes as well)
If an order contains one of these products, the entire shipment must ship by ground. Additionally, these products cannot be shipped at all to Alaska, Hawaii, APO/FPO locations and PO Boxes.

• Densimorphose Treatment Mousse
• Mousse Bouffante
• Laque Dentelle (full & travel size)
• Laque Couture (full & travel size)
• Laque Noire(full & travel size)
• Fresh Affair Dry Shampoo(full & travel size)
• Elixir Ultime Bi-Phase Spray Oil (full & travel size)
• Traitement Intensif Anti-Affinement
• Serum Therapiste (regulated if more than 119 gallons)
• Elixir Ultime Oil (regulated if more than 119 gallons)
• Elixir Ultime Bi-Phase Spray Oil
• Spécifique Densitive GL Spray 
• Fibre Architecte Hair Serum 
• Spray à Porter Texturizing Hair Spray 
• Gloss Appeal 
• Fix Fabulous Hair Spray 
• Eau de Vagues Beach Wave Spray 
• Kerastase Blond Absolu Cicaextreme Hair Oil 
• Specifique Potentialiste Hair Serum
• Soin Acide Chroma Gloss Hair Gloss
• Nectar Thermique Perfect Curl Set 
• The Chic Chignon Set 
• Laque Extrême Hair Spray 
• Lumière Liquide 
• Volume In Powder Texturizing Spray
 

International Orders

We regret that we do not ship outside the U.S. at this time.

Shipping Confirmation

Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact a Kérastase Customer Representative at 1-877-254-9949 or or go to our contact us form.

If the product(s) received do not comply with your order or if the content of the parcel has been damaged, please contact a Kérastase Customer Representative at 1-877-254-9949 or or go to our contact us form to coordinate a replacement order. Inquiries should be reported as soon as possible if not within 5 business days and include pictures of the damaged or miss-shipped product(s).

Multiple Ship to Addresses

Currently, Kerastase-usa.com does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.