Contact Us

For questions about your order, please contact a Kérastase Customer Representative Mon-Fri 9:00 AM to 6:00 PM EST (except holidays) at 1-877-254-9949.
Live chat with our online experts upon availability Mon-Fri 9:00 AM to 6:00 PM EST (except holidays).
If you are looking for a Kérastase Consultant Salon, please use our Salon Locator to find a salon near you.
If you have other thoughts, concerns, comments or suggestions, please feel free to share them by filling out the form below.

By contacting Kérastase, whether by phone, email, or chat, I agree to Kérastase’s Terms of Use (which includes an arbitration provision to resolve disputes), and I have read and acknowledge Kérastase’s Privacy Policy.  Phone calls, chats, or emails with Us are recorded, stored, and accessible to Our third-party service provider(s). We leverage technologies provided by Our third-party service provider(s), including artificial intelligence, in responding to You. We leverage these technologies to, amongst other reasons, to identify and classify the reason You reach out to Us, to help Our customer service agents identify solutions to Your inquiry, and to help Our customer service agents prepare a response to You and other reasons listed in our Privacy Policy.