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Please note, due to increased holiday volume, response times may be longer than usual. You should expect a response to your email within 4 Business days. In the meantime you can find answers to frequently asked questions here. We appreciate your patience and apologize for any inconvenience this may cause.

For questions about your order, please contact a Kérastase Customer Representative Mon-Fri 9:00 AM to 6:00 PM EST (except holidays) at 1-877-254-9949.
Live chat with our online experts upon availability Mon-Fri 9:00 AM to 6:00 PM EST (except holidays).
If you are looking for a Kérastase Consultant Salon, please use our Salon Locator to find a salon near you.
If you have other thoughts, concerns, comments or suggestions, please feel free to share them by filling out the form below.

For U.S. consumers only. At L’Oreal, we care about your privacy. If you have questions or concerns about how we use your information, you may review U.S. Privacy Policy here. Non-US consumers should visit the country website serving their region. California Consumer Privacy Portal click here.

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