An error occured on the server, please try later or contact the customer service

You're in offline mode with a limited website functionality. Please check your network connection.

Javascript seems to be disabled in your browser. In order to get the best possible experience please enable Javascript and reload the page.

Purchase options

Prices and payment are shown in USD. International shipping costs are based on your items, shipping method and destination.

Select your location

Change currency

There is only one currency available for your location: $ - USD

Change currency

Change language

There is only one language available for your location: English

Change language
Salon Locator
Salon Locator

My Account
KÉRASTASE CLUB

My cart

Main content

Can I cancel my order or change my shipping address?

Orders submitted on our website process and ship very quickly. There is a very short window for order cancellations immediately following order placement. This can be done here in the order status page or by contacting us.

In the event the time has elapsed to cancel order your order, you may follow the steps below.

Once you have the carrier tracking number, we recommend you contact the carrier directly to change the delivery address.
For UPS, visit UPS My Choice to change the address, date, time and location of a delivery.
For USPS, call 1 (800) 275-8777 and press 3 when prompted, or visit www.USPS.com, select Track and Manage, and then Manage Your Mail.